December 26, 2007

Rich,

The watch arrived this morning. My wife is thrilled beyond words.

I must say that the presentation box was more than I expected. I am very impressed with the condition of the watch, and with your overall service.

Thanks again for making our day.

Bill Q.

Kalamazoo, MI

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December 19, 2007

Dear Jackie:

It was refreshingly nice speaking with you. You are both knowledgeable and charming, a great combination.

Sincerely,

Eric F.

Washington, DC

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December 11, 2007

I would like to take this opportunity to thank you so much for the wonderful service I received from you! The watch band was perfect and thanks to the included tool and fabulous jewelry cloth I was able to change the band myself and polish the watch to a beautiful luster without having to drive somewhere and pay someone to do it for me! It is now sitting under the tree awaiting the surprise of my boyfriend's life when he opens it! I have searched on and off for a year now for a band to fit this older watch, but have always come up short. Thanks to you he can now enjoy his watch again! Thank you again for such fantastic service!

Tricia C.

Rockford, AL

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November 20, 2007

Dear Ms. March:

In November I purchased an Audemars Piguet Diaron cocktail watch and recently purchased an Exquisite Rolex watch. Although both watches were used, they look like new.

Even though I am in New York and you are in Florida, both watches were precisely how you described. Your policy of a free look and your reputation of service give me that extra level of confidence.

Most importantly, your sincere efforts to please even after the sale was made, is outstanding. At no extra charge you spent hours of research and found precisely what I needed. Gray & Sons are fortunate to have you. My wife and I look forward to being loyal customers for many years to come.

We should be coming to Florida in February and we will be seeing you then.

With Significant Appreciation,

Judah S.

Brooklyn, NY

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July 19, 2006

I want to say thanks for the excellent treatment and service offered during my visit last Saturday. I am more than happy and please with my purchase. You can count that I will recommend you to all my friends.

Regards

Harrold C.

Puerto Rico

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June 27, 2006

Hi Jackie

I just want to thank you for the type of service you gave me. It has been a long time that a sales person would tell their staff to hold on and you would get back to them once you have finish with your client, that is very refreshing to hear and made my experience at your store very memorable. And thank you for taking care of the watch so fast, I hope we have no more problems with it....

Nicolas S.

El Paso, TX

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June 5, 2006



"Gray & Sons has the hottest watches and bling at good prices."

Forrest Kirby

Miami Beach, FL

Professional Skateboarder

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May 18, 2006



"Gray & Sons is the best. Great service and personal attention. Ask for Jackie! You will feel right at home!!!"

Peter Eldridge & Yiliam Hernandez

Miami Beach, FL

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May 15, 2006

Hi Rich

I know I already thanked you, but have to say that my quest for this watch (in the right size!) has been a VERY long one. Unless I lose it, this is the watch I plan to wear forever!! So I'm quite grateful to you for making this transaction happen so quickly and effortlessely. I will recommend Gray and Sons, and you personally to all my friends!

Best,

Judith B.

Washington DC

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May 4, 2006

Hi Jackie

Thanks so much for being so nice to do business with. The Ludwig is perfect now! Enjoy a glass of bubbles on me. I'm sure we'll be doing business again soon.

Thanks,

Robert S.

Everett, MA

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April 25, 2006

Keith,

I would just like to take this opportunity to thank you and your staff for the way that my transaction was handled and the professional way Jackie handled a tough situation. Again thank you and your staff for making this a pleasant transaction.

Lanny K.

New Hope, PA

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April 12, 2006

Keith:

Thank you for "working with me" to make my wife's birthday very special. Please be assured that your kindness and generosity will be reciprocated should you need anything from me in the future.

Also, your employees, Sarah & Jackie, sparkle as much as your diamonds! It was a pleasure meeting them.

Sincerely,

Robert E.

Ft. Lauderdale, FL

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March 12, 2006

Dear Ms. Jackie March,

My name is Rory & I want to thank you for the very beautiful watches that you have sent my parents. You have made them very happy and Paige & myself look forward to meeting you when we are old enough to go to our place in Florida. We hope your new baby isn't as trying as the two of us but I guess babies will be babies!

Thank you again as I'm sure you feel as blessed as Jeffrey & Patricia do. Best wishes from MN!

Rory & Paige

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December 25, 2005

Dear Mr. Gray

Thank you for your return call 12/24/05, it was a pleasure talking with you. Your service to your customers is excellent. I tried for 3 days to get an answer on that watch, and you called right away to give me an answer.

Thank you,

Dennis C.

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December 23, 2005

Mr. Keith Gray

It was a pleasure doing business with you and your organization. I must say, Gray & Sons is the most reputable company I have ever conducted business with. This is particularly important when making high dollar transactions through the mail; specifically, our recent Rolex transaction. I look forward to doing business in the future.

Best regards,

Roger B.
Corona, CA

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August 2005

Dear Claudine:

I wanted to take a moment and thank you for presenting me with an incredible Cartier Santos watch. I have been looking for a long time for a watch that would reflect my personality, and you were able to locate it for me and bring it into my life.

It is very hard to find something for my collection of over 1000 watches and you made the transaction so simple and easy. Sometimes I run into problems with purchases over the Internet and you came through for me.

I am very thankful for the ease of the purchase and the quality of the merchandise. I do believe I now have a watch that when I wear it, the watch has the ability to turn heads. It is such a pleasure to do business with honest people like yourself and hope that you will have continued success with you business.

Thank you again for making my life a little better with very little stress in such a purchase and may you and your family be blessed with your dreams.

My greatest appreciation,

H.R.H. Prince Joseph of Kent

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January 21, 2003

Keith Gray,

It seems like too often we go through life without stopping to show our appreciation. But after receiving my Rolex watch in the mail today I couldn't help but sit down and write you a letter to thank you and your staff.

This was my first experience with your company but I can assure you it won't be the last. When my friend suggested I purchase a pre-owned watch from your company I must say I was a little apprehensive. I had never thought to buy a pre-owned watch (especially by mail) but you managed to exceed all my expectations. The watch looks great and arrived just as promised.

It was a pleasure dealing with your sales staff. They truly went out of their way to make this buying experience a pleasure. The next time I need a watch or piece of jewelry you will be at the top of my list.

Sincerely,

Miguel Forbes
VP Business Development
Forbes Magazine

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(Taken from an email sent from a client to his father)

November 18, 2003,

Father, following up on our conversation of two days ago, I have sent you Gray & Sons recent catalog. Let me give you the bottom line: If I was to buy a pre-owned Rolex in the States, I would only consider buying it from this organization. Why?

-Trust. When you buy a $9,000 time piece, you better have someone that will back it up; someone will assure you that they will stand behind it if anything should go wrong with the watch.

-Trust. When you spend $9,000 on a watch, you want to make sure it is authentic ... and not a counterfit. I feel confident that this is not an issue with this company.

-Price. In a day and age where there is always someone cheaper ... know that Gray & Sons will NOT be the cheapest. But the buying decision should incorporate more than just the bottom line price. What else are you buying with the watch? Reputation of the dealer. Integrity. Warranty. Relationships. When this is taken into account, their time pieces are a good value.

Do not make the mistake of looking for the best price. Look for the entire package. Look for the true value.

Father, this organization has my trust; something that is not easily come by. In my opinion they would be suitable to do business with in your case.

With my Love -

Jahn G.
Cincinnati, OH

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May 31, 2001

Dear Gray & Sons,

It has been my personal pleasure to have an opportunity to transact business with you during the past several years. All of my transactions have been exceptionally gratifying. You are to be commended for your attention to detail and interest in your customers' satisfaction. Gray and Sons truly has the most extensive selection, finest names, and lowest prices of timepieces in the country- perhaps the best comprehensive selection of certified pre-owned watches ever created by a dealer. Thank you for you continued interest and your professional attention to detail.

Christian C.

Monroe, LA

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Apr 30, 2002

It is a rare occasion in today's world of declining business ethics and integrity that you find a company that not only practices these qualities but actually excels in them. Gray & Sons Jewelers is one of these companies.

James R.
Hiawassee, GA

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December 10, 2001

Dear Keith,

I have been an avid investor in unique and collectible wristwatches for many years. Throughout, you and your staff have provided a singular service commitment. I believe there exists no more competent resource in information, inventory selection and value than Gray & Sons. Your team of sales and repair specialists are knowledgeable, courteous and determined in their effort to ensure customer satisfaction. It has been my pleasure to recommend your organization to friends and colleagues many of whom now enjoy their own repeat purchase relationship with you.

May the Holiday Season and New Year which follows bring for you and your team best health and prosperity.

Thank you for your friendship.

Richard W.
North York, Ontario

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January 8, 2002

I have been impressed with the quality and selection of your jewelry. My wife is the lucky model of many of your pieces.

I also like the way you market. The brochures are helpful and take the trouble out of the usual shopping process, which for most men like me, is a blessing.

Keep up the good work and I look forward to doing more business with you in the future.

Cordially,

Tom W.
N. Barrington, IL